Terms & Condition

  1. If the products are manufactured according to the designs submitted by the Ordering Party, Litex Promo Sp. z o.o. shall reproduce them to the best possible degree. In that case, Litex Promo Sp. z o.o. reserves the right to minor deviations in terms of appearance and colour, arising from the properties of materials used to fulfil the order, including the technical capability of printing on fabrics and diverse colour effects on various types of printing bases. The service shall be deemed performed in accordance with the contract also in the case of occurrence of such deviations. The same principle shall apply to comparison of the samples and mass-produced imprints.
  2. The deviations with regard to width and length shall be admissible within the generally adopted tolerance, i.e. +/- 5 %. For technical reasons, we reserve the option valid in the industry to increase or decrease the delivery volume of products manufactured with printing equipment by +/- 10 %, rounding it up to the number of pieces to be settled.
  3. Litex Promo Sp. z o.o. shall not be liable for any delay or failure to perform its obligations to the extent that it was caused by force majeure. Force majeure is understood as external events or a combination of events or circumstances, independent of Litex Promo Sp. z o.o. and unforeseeable (such as in particular: war, fire, epidemic, flood, traffic blockades, social disasters or catastrophes of structures or buildings, the effects resulting from acts of government legislative and executive actions) or such events for which Litex Promo Sp. z o.o. is not responsible, in particular as actions or omissions of subcontractors or a third parties by which Litex Promo Sp. z o.o. performs the obligation (raw material suppliers, couriers etc.).
  4. If the Ordering Party fails to meet the obligation to pay for the ordered goods, Litex Promo Sp. z o.o. has the right to discontinue the delivery of already accepted orders.
  5. The place of performance of the contract is the headquarters of Litex Promo Sp. z o.o.
  6. The goods may be delivered by delivering them to the registered office of the Ordering Party or to the address indicated by the Ordering Party. The goods are delivered at the cost and risk of the Ordering Party.
  7. The Ordering Party shall inspect the goods immediately upon the receipt of the same and immediately report any possible defects. Otherwise, the claim concerning the detected defects can only be submitted within one week. The claim must be accompanied by any documentation related to the order. Otherwise we will not be able to ensure the prompt inspection and processing of the claim related to defective goods. To achieve the best possible quality, we offer test printouts on request. The fee for test printouts shall be calculated separately. Any colour changes arising from technical conditions shall not be subject to claims.
  8. In the case of defect in the purchase object by fault of Litex Promo Sp. z o.o., Litex Promo Sp. z o.o. may, at its own discretion, remove the defect or provide replacement goods. The defect shall be removed or the replacement goods shall be delivered by the respective deadline accounting for the acquisition of goods and arising from the general market conditions. Several attempts at removal of defect or execution of a replacement delivery shall be admissible. In the case of failure to finally remove the defect or to execute the replacement delivery, the ordering party may request the remuneration to be reduced. In the case of failure to finally remove the defect or to execute the replacement delivery, Litex Promo Sp. z o.o. reserves the right to terminate the contract.
  9. A submitted complaint or improper performance of the order does not withhold payment for the ordered goods / provided service.
  10. Unless the guarantee document issued separately provides otherwise, the above warranty rights of the Buyer are entitled to a period of one year from the date when the product was released to the Buyer. The guarantee liability shall not comprise the following events:
    1. In the event of damages caused in transport,
    2. damage resulting from improper installation of the goods (except in the case of installation by Litex Promo Sp. z o.o.) or improper use understood as the intended use and the performance of periodic inspections and maintenance.
    3. In the event of damages caused by natural wear,
    4. In the event of damages caused by chemical, electric or electrolytic factors, water strikes etc.
    5. In the event of damage not being caused by Litex Promo Sp. z o.o.
  11. Warranty is void if there have been unauthorised repairs or design changes preformed without prior written authorisation.
  12. The products to which a complaint relates should be delivered to the Litex Promo Sp. z o.o. headquarters by the Ordering Party with full equipped packaging that guarantees protection against mechanical damage during transport.
  13. In the event that a warranty claim is rejected all costs incurred will be charged to the party making the claim.
  14. The granted guarantee does not exclude, limit or suspend – taking into account the provisions of point 15 – the rights of the Ordering Party resulting from the provisions on the warranty for defects in the sold item.
  15. The T&C constitute a modification of the warranty conditions contained in the Civil Code and shall apply to all contracts of sale, delivery, order, provision of services and other similar contracts concluded by Litex Promo Sp. z o.o., unless the mandatory provisions of law or individual agreed contractual provisions state otherwise.
  16. These T&C do not apply to sales carried out to consumers on the basis of the provisions of the Act of 30th May 2014 on Consumer’ Rights (Journal of Laws of 2014, item 827).
  17. In the event of discrepancies or contradictions between the T&C and the Ordering Party’s Purchase and Delivery Conditions (or other similar provisions, in particular, contained in the general terms of sale, in the provisions of the offer, order confirmation, order confirmation document or regulations regarding sales / purchases on websites of the Ordering Party) these T&C take precedence.
  18. The Ordering Party undertakes to indefinitely maintain confidentiality (no transfer to third parties and no use) for any information regarding Litex Promo Sp. z o.o., its products or the rules of cooperation with Litex Promo Sp. z o.o. – about which it has acquired knowledge, regardless of the source of information or the form of its transmission during cooperation with Litex Promo Sp. z o.o., and the disclosure of which could cause or only expose Litex Promo Sp. z o.o. to damage both during the cooperation period and after its termination. Litex Promo Sp. z o.o. treats all information as confidential without having to first mark it as “confidential information”.
  19. In the event that any provisions of these T&C are deemed invalid or ineffective by operation of law or by any final or valid decision of any administrative authority or court, the remaining provisions of these T&C will remain in full force and effect.
  20. In matters not covered by the above provisions, the provisions of Polish law shall apply, in particular the provisions of the Civil Code (of April 23rd, 1964 (Journal of Laws No. 16, item 93), with the exception of the United Nations Convention on Contracts for International Sale goods, drawn up in Vienna on April 11th, 1980.
  21. Any disputes and claims related to the sale, delivery or arising from other titles will be settled by the competent Polish common courts having jurisdiction over the registered office of Litex Promo Sp. z o.o.