Terms of delivery and warranty

  1. If the products are manufactured according to the designs submitted by the Ordering Party, Litex Promo Sp. z o.o. shall reproduce them to the best possible degree. In that case, Litex Promo Sp. z o.o. reserves the right to minor deviations with regard to appearance and colour, arising from the technical capability of printing on fabrics and diverse colour effects on various types of printing bases. The service shall be deemed performed in accordance with the contract also in the case of occurrence of such deviations. The same principle shall apply to comparison of the sample and mass-produced imprints.
  2. The deviations with regard to width and length shall be admissible within the generally adopted tolerance, i.e. +/- 5 %. For technical reasons, we reserve the option valid in the industry to increase or decrease the delivery volume of products manufactured with printing equipment by +/- 10 %, rounding it up to the number of pieces to be settled.
  3. The adequate extension of delivery may be set in case of non-culpable interruptions, regardless of being on the side of Litex Promo Sp. z o.o., the ordering or third party (e.g. failure, problems with importation or exportation, abandonment of work, strike, lack of raw materials, subcontractors’ delays, any acts of violence etc.).
  4. The Ordering Party shall inspect the goods immediately upon the receipt of the same and immediately report any possible defects. Otherwise, the claim concerning the detected defects can only be submitted within one week. The claim must be accompanied by any documentation related to the order. Otherwise we will not be able to ensure the prompt inspection and processing of the claim related to defective goods. To achieve the best possible quality, we offer test printouts on request. The fee for test printouts shall be calculated separately. Any colour changes arising from technical conditions shall not be subject to claims.
  5. In the case of defect in the purchase object by fault of Litex Promo Sp. z o.o., Litex Promo Sp. z o.o. may, at its own discretion, remove the defect or provide replacement goods. The defect shall be removed or the replacement goods shall be delivered by the respective deadline accounting for the acquisition of goods and arising from the general market conditions. Several attempts at removal of defect or execution of a replacement delivery shall be admissible. In the case of failure to finally remove the defect or to execute the replacement delivery, the ordering party may request the remuneration to be reduced. In the case of failure to finally remove the defect or to execute the replacement delivery, Litex Promo Sp. z o.o. reserves the right to terminate the contract.
  6. The guarantee liability shall not comprise the following events:
    1. In the event of damages caused in transport,
    2. In the event of damages caused by natural wear, excessive load or defective maintenance,
    3. In the event of damages caused by chemical, electric or electrolytic factors, water strikes etc,
    4. In the event of damage not being caused by Litex Promo Sp. z o.o..
  7. Warranty is void if there have been unauthorised repairs or design changes preformed without prior written authorisation.
  8. Faulty goods should be returned by the Purchaser complete in its original packaging.
  9. In the event that a warranty claim is rejected all costs incurred will be charged to the party making the claim.
  10. Unless the guarantee document issued separately provides otherwise, the above warranty rights of the Buyer are entitled to a period of one year from the date when the product was released to the Buyer.
  11. To all matters not covered by the above provisions, the provisions of the Civil Code are applicable (dated 23 April 1964 (Journal of Laws No. 16, item. 93) and the Act of 27 July 2002 on the special conditions of consumer sale and amending of the Civil Code (Journal of Laws No. 141, item. 1,176 from 2002).